Our Services 
We represent people who have been accused of committing offences. We do this at police stations, courts and benefit offices. We deal with all offences, including motoring and regulatory matters such as trading standards prosecutions. We aim to offer a one-stop-shop: Martin Salloway is qualified to appear at the Crown Court and above. We have a contract with the Legal Aid Agency to carry out publicly-funded work (legal aid). We offer a free initial interview at which your eligibility for legal aid is assessed. If you are paying for your own defence, we will, wherever possible, offer you a fixed price for the job. We take card payments in person or over the telephone. Our fee for motoring matters dealt with in one hearing at the Magistrates' Court is £350 plus £70 VAT. 
We aim to offer all our clients an efficient and effective service, but should there be any aspect of our service with which you are unhappy, and which you cannot resolve direct with your lawyer, you may raise this matter with Philip Miles, by contacting him by telephone, by letter or by attending the office. Our written complaints procedure is available on request. Our policy is that complaints are dealt with within eight weeks. If there are exceptional circumstances which preclude this, we shall let you know. If we are unable to deal with the issue by way of this procedure, or if you wish to complain about your bill, you have the right to refer the matter to the Legal Ombudsman. You should normally do this within six months of the date of our written response. 
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or one year from when you should reasonably have known there was cause for complaint. Not all clients are eligible to complain to the Legal Ombudsman. 
Full details are available on the website http://www.legalombudsman.org.uk. The Legal Ombudsman can be contacted at Legal Ombudsman, 
PO Box 6167, Slough, SL1 0EH; telephone number 0300 555 0333, email at enquiries@legalombudsman.org.uk  
What to do if you are unhappy with our behaviour 
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. 
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority. 
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